Allison Hartsoe 12/17/20 Allison Hartsoe 12/17/20

Ep. 129 | Next Generation Business Metrics with Jim Deiotte

I just don’t think enough time has been spent with customers and understanding the value that they can confer. And with the flow of data that’s happening out there right now I think you can really solidify and prove greater portions of value on your customer relationships.

Jim Deiotte

Allison Hartsoe 12/3/20 Allison Hartsoe 12/3/20

Ep. 128 | Customer Data Privacy: Who Has The Right To Use It? with Richard Whitt

There is no data point that’s exactly the same as another data point because the context around it is always different, and that context often gets lost in the data stream when companies are trying to take a look at us.

Richard Whitt

Allison Hartsoe 11/5/20 Allison Hartsoe 11/5/20

Ep. 126 | The New Normal For Retail with Denise Lee Yohn

I always say that your brand is what you do and how you do it. So as a leader you need to make sure that you are leading your organization in a way that is aligned with your brand vision.

Denise Lee Yohn

Allison Hartsoe 7/16/20 Allison Hartsoe 7/16/20

Ep 118 | How to Drive Change using Data Storytelling with Brent Dykes

"Data is just one pillar. Combine the narrative and visuals to create change."

Brent Dykes

Allison Hartsoe 7/2/20 Allison Hartsoe 7/2/20

Ep 117 | How to Lead Personalization with Ben Malki of Dynamic Yield

"Leaders succeed when there is accountability and ownership behind personalization efforts."

Ben Malki

Allison Hartsoe 3/12/20 Allison Hartsoe 3/12/20

Ep. 108 | Customer-centric Culture Transformation with Dr. Rachel Headley

If you think change is just going to suck for three years then you need to update your transformation model.

Dr. Rachel Headley

Allison Hartsoe 2/13/20 Allison Hartsoe 2/13/20

Ep. 106 | Secret Customer Scores with Wharton’s Sarah Toms

Companies cannot just flick a switch and assume everything this consumer did with different brands is immediately applicable to mine.

Sarah Toms

Allison Hartsoe 12/19/19 Allison Hartsoe 12/19/19

Ep. 102 | 2019 CEA Podcast Directory

If you're not sure where to start, or if you missed something good, the 2019 CEA Podcast Directory will guide you.

Allison Hartsoe

Allison Hartsoe 10/24/19 Allison Hartsoe 10/24/19

Ep. 94 | Creating Happy Customers via Compliance

Privacy should be part of your culture, the fabric of your company.

Jodi Daniels

Allison Hartsoe 7/11/19 Allison Hartsoe 7/11/19

Ep. 79 | Visual Data Disasters with Alberto Cairo

I recommend to people to stop for a second. Think about the nature of the data. More importantly, think about what it is that you want to communicate.

Alberto Cairo